Front Office Leader: NYC Guest Experience & Team Coach

Hyatt Hotels Corporation; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation in New York City is seeking a Taskforce Assistant Front Office Manager to lead Front Office operations, drive guest satisfaction, and develop a team of hospitality professionals dedicated to authentic, personalized service.

You will oversee Front Desk, Guest Services, Bell Services, and overnight operations, coaching colleagues, managing guest interactions, and collaborating with departments to curate local experiences that showcase New York City’s culture and

Responsibilities

• Lead daily Front Office operations, ensuring exceptional service standards.
• Respond to guest requests, concerns, complaints, recoveries, and emergencies professionally and empathetically.
• Follow up on guest concerns to ensure resolution and satisfaction.
• Monitor guest feedback platforms and service scores; implement action plans.
• Ensure guests are welcomed, recognized, and engaged per Hyatt standards.
• Monitor VIP arrivals and personalized guest experiences.
• Collaborate with Front Office and other departments to curate local NYC experiences.
• Coach and develop Front Office colleagues; lead daily lineups and training sessions.
• Oversee Front Desk, Guest Services, Bell Services, and overnight operations.
• Review logs, requests, shift reports, and Night Audit; ensure timely communications.
• Maintain inventories, supplies, and equipment; enforce cash-handling and audit controls.
• Support payroll, labor productivity, and schedule accuracy.

Job description

Hyatt Hotels Corporation in New York City is seeking a Taskforce Assistant Front Office Manager to lead Front Office operations, drive guest satisfaction, and develop a team of hospitality professionals dedicated to authentic, personalized service.

You will oversee Front Desk, Guest Services, Bell Services, and overnight operations, coaching colleagues, managing guest interactions, and collaborating with departments to curate local experiences that showcase New York City’s culture and