Front Office Manager: Lead Guest Experience & Operations

Crescent Hotels & Resorts; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching

Flexible scheduling

Discounts at Crescent properties

Job summary

The NoMo Soho Hotel, part of Crescent Hotels & Resorts, is seeking a Front Office Manager to lead our Front Office team in New York. You will oversee daily operations, drive guest satisfaction, coaching, and ensure service aligns with company standards.

You have at least 2 years of Front Office Manager experience in a hotel, preferably in a unionized environment, and you communicate effectively, solve problems promptly, and work well with other departments to deliver exceptional guest

Qualifications

• At least 2 years of experience as a Front Office Manager in a hotel, unionized environment preferred.
• Strong interpersonal, leadership and communication skills.
• Ability to manage and coach front office staff to deliver exceptional service.

Responsibilities

• Oversee Front Office operations to ensure customer satisfaction and policy compliance.
• Manage Front Office team including training, coaching and support.
• Coordinate with all departments to ensure smooth service and resolve complaints.
• Monitor issues and performance to maintain high levels of service.

Skills

Front Office Management

Customer Service

Leadership

Communication

Job description

The NoMo Soho Hotel, part of Crescent Hotels & Resorts, is seeking a Front Office Manager to lead our Front Office team in New York. You will oversee daily operations, drive guest satisfaction, coaching, and ensure service aligns with company standards.

You have at least 2 years of Front Office Manager experience in a hotel, preferably in a unionized environment, and you communicate effectively, solve problems promptly, and work well with other departments to deliver exceptional guest