Front Office Team Lead - Guest Experience & Ops

Advenire, St. George; St. George (VT); On-site; USD 40,000 - 52,000; Full time

Job summary

Advenire, St. George in Vermont seeks a Front Office Supervisor to oversee daily front desk tasks and train staff on hotel policy, PMS, and brand standards. The role ensures accurate communication about groups and guest needs to keep the team informed and prepared.

The supervisor will promote a positive work environment, manage shifts, collaborate with housekeeping, and resolve guest concerns promptly while maintaining adherence to safety and company policies.

Qualifications

• Training front office associates on hotel policy and procedure
• Communicate with all departments to coordinate guest needs
• Collaborate with housekeeping to maintain accurate room status
• Resolve guest concerns quickly and courteously
• Prepare and review daily front desk reporting and take action as needed
• Ensure compliance with company policies and brand standards
• Operate Front Office computer system and related software
• Maintain attentive, friendly, and helpful service at all times
• May act as Manager on Duty to support hotel operations
• May assist in other hotel areas such as housekeeping, breakfast, or engineering

Responsibilities

• Oversee workload during shifts of front office associates
• May train new employees and provide coaching when necessary
• Maintain working relationships and communicate with all departments
• Collaborate with housekeeping for accurate room status
• Resolve guest concerns quickly and courteously
• Update group information and relay to front office staff
• Prepare daily front desk reports and address hotel/guest interests
• Ensure policy and brand standard compliance
• Operate Front Office system and perform basic configurations
• Provide guidance to all departments as Manager on Duty
• Assist in other hotel areas as requested

Job description

Advenire, St. George in Vermont seeks a Front Office Supervisor to oversee daily front desk tasks and train staff on hotel policy, PMS, and brand standards. The role ensures accurate communication about groups and guest needs to keep the team informed and prepared.

The supervisor will promote a positive work environment, manage shifts, collaborate with housekeeping, and resolve guest concerns promptly while maintaining adherence to safety and company policies.