Front Desk Team Lead — Guest Experience

PEG Companies, Inc.; Saint George (UT); On-site; USD 38,000 - 46,000; Full time

Job summary

PEG Companies, Inc. is seeking a Front Office Supervisor to oversee daily front desk tasks and training across front desk, night audit, valet, and related roles.

The role ensures clear communication of groups or special guest needs and promotes a positive, recognized work environment. Responsibilities include coordinating shifts, coaching staff, collaborating with housekeeping, resolving guest concerns promptly, and maintaining accurate front desk reporting while upholding brand standards and

Qualifications

• Experience supervising front desk operations in a hotel
• Ability to train front office staff on policy and procedures
• Strong guest service and communication skills

Responsibilities

• Oversee workload during shifts of front office associates.
• May train new employees and provide coaching when necessary.
• Maintain relationships and communicate with all departments.
• Collaborate with housekeeping to maintain accurate room status information.
• Resolve guest concerns quickly, efficiently and courteously.
• Update group information and relay requirements to front office staff.
• Prepare and review daily front desk reporting and take action as needed.
• Ensure compliance with company policies and brand standards.
• Operate Front Office computer system, including reports and simple config changes.
• Ensure staff are attentive, friendly, and courteous at all times.

Skills

Front desk supervision

Team training

Guest service

Tools

PMS software

Job description

PEG Companies, Inc. is seeking a Front Office Supervisor to oversee daily front desk tasks and training across front desk, night audit, valet, and related roles.

The role ensures clear communication of groups or special guest needs and promotes a positive, recognized work environment. Responsibilities include coordinating shifts, coaching staff, collaborating with housekeeping, resolving guest concerns promptly, and maintaining accurate front desk reporting while upholding brand standards and