Front Desk Supervisor: Guest Experience & Team Leader

Aimbridge Hospitality; Burlington (VT); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor in Burlington, VT to lead a guest-focused front desk team and ensure smooth check-ins/check-outs. You will manage reservations, VIP requests, and guest satisfaction with a focus on memorable service.

You will oversee day-to-day operations, track logs, and support revenue strategies while maintaining high standards and safety. This full-time role includes competitive benefits and daily-pay options.

Qualifications

• High School diploma or equiv. required.
• 2–3 years progressive hotel experience required.
• Supervisory experience preferred.
• Valid driver’s license required.
• Certification may include Food Handlers, Alcohol Awareness, CPR and First Aid.

Responsibilities

• Greet guests and manage check-ins/check-outs, reservations, VIP requests.
• Track logs, manage messages and packages, ensure timely handling.
• Adjust rates and promotions to boost revenue while maintaining value.
• Lead and train associates, resolve guest concerns with safety in mind.

Skills

Guest experience

Team leadership

Problem solving

Operations management

Education

High school diploma or equivalent

2–3 years hotel/related experience

Supervisory experience

Valid driver’s license

Certifications (Food Handlers, Alcohol Awareness, CPR, First Aid)

Job description

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor in Burlington, VT to lead a guest-focused front desk team and ensure smooth check-ins/check-outs. You will manage reservations, VIP requests, and guest satisfaction with a focus on memorable service.

You will oversee day-to-day operations, track logs, and support revenue strategies while maintaining high standards and safety. This full-time role includes competitive benefits and daily-pay options.