Front Office Supervisor: Guest Experience Lead

Blue Sky Hospitality Solutions; Colchester (VT); On-site; USD 45,000 - 65,000; Full time

Job summary

Blue Sky Hospitality Solutions is seeking a Front Office Supervisor in Colchester, Vermont, to lead front desk operations and ensure exceptional guest experiences. You will oversee daily transactions, resolve discrepancies, and support the team while serving as Manager on Duty.

The ideal candidate has strong leadership skills, previous hotel operations experience, and a passion for guest service. Responsibilities include monitoring brand compliance and delivering seamless check-in/check-out processes, creating a welcoming atmosphere.

Qualifications

• Previous Front Office or hotel operations experience, supervisory preferred.
• Strong leadership and problem-solving skills.
• Detail-oriented with understanding of hotel financial processes.
• Passion for guest service and creating memorable experiences.

Responsibilities

• Oversee daily front desk operations ensuring transaction accuracy.
• Deliver seamless check-in/check-out experiences.
• Lead, coach, and support front desk associates.
• Monitor and uphold brand standards and service metrics.
• Act as Manager on Duty overseeing hotel operations.

Skills

Leadership

Communication

Problem-solving

Detail-oriented

Guest service

Job description

Blue Sky Hospitality Solutions is seeking a Front Office Supervisor in Colchester, Vermont, to lead front desk operations and ensure exceptional guest experiences. You will oversee daily transactions, resolve discrepancies, and support the team while serving as Manager on Duty.

The ideal candidate has strong leadership skills, previous hotel operations experience, and a passion for guest service. Responsibilities include monitoring brand compliance and delivering seamless check-in/check-out processes, creating a welcoming atmosphere.