Front Office Supervisor - Lead Guest Services & Operations

Grand Adirondack Hotel; Village of Lake Placid (NY); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Company Paid Life & Disability

Voluntary Life Products

PTO/Sick/Floating Holiday

Descripción de la vacante

Grand Adirondack Hotel is seeking a Front Office Manager to supervise all front office personnel and oversee front desk, reservations, guest services, bookkeeping, and telephones. You will serve as Manager on Duty as assigned and coordinate with the General Manager.

This role requires strong organizational, accounting, and customer service skills, with experience in hotel front office operations and familiarity with PMS and night audit processes.

Formación

• Working knowledge of computers and training techniques.
• Ability to effectively communicate in English.
• Strong organizational and math skills.
• Knowledge of NYS Department of Labor employment laws.
• Proficiency in Word Processing and Spreadsheet programs.
• Extensive knowledge of accounting procedures.
• Ability to exercise judgment and make sound decisions.

Responsabilidades

• Recruit, select, train, and schedule Front Office personnel.
• Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
• Manage online booking engines and coordinate with Sales and General Manager on rate management.
• Ensure guest satisfaction across all front office touch points.
• Direct concierge functions and guest service support.
• Manage Night Audit process, reporting, training, and scheduling.
• Prepare daily food and beverage income audit and daily deposits.
• Maintain Direct Bill Authorization File and city ledger.
• Count house banks and safes and ensure proper cash handling procedures.
• Oversee gift certificates, comps, and allowances.
• Prepare daily/weekly reports as instructed by management.
• Maintain proper storage and timely disposal of records.
• Cover Manager on Duty and front desk shifts as needed.

Conocimientos

Computers

Training techniques

English communication

Organizational skills

Math skills

Labor laws NYS

Word processing

Spreadsheets

Accounting procedures

Judgment & decision making

Educación

High school diploma

Associate degree

Bachelor’s degree

Descripción del empleo

Grand Adirondack Hotel is seeking a Front Office Manager to supervise all front office personnel and oversee front desk, reservations, guest services, bookkeeping, and telephones. You will serve as Manager on Duty as assigned and coordinate with the General Manager.

This role requires strong organizational, accounting, and customer service skills, with experience in hotel front office operations and familiarity with PMS and night audit processes.