Front Office Team Lead: Guest Experience & Ops

Greenville Embassy Suites; Norfolk (VA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Health Coverage - medical, dental, and

Paid Time Off & Vacation

DailyPay and wellness programs

Job summary

Atrium Hospitality is seeking a Front Desk Leader in Norfolk to manage the front desk team and deliver a warm, seamless guest experience. You will respond to guest needs with professionalism, support financial goals, and oversee daily operations across shifts.

Ideal candidates have strong customer service, hospitality background, a high school diploma, and familiarity with guest information management systems. This on-site role emphasizes safety, teamwork, and adaptability.

Qualifications

• Customer service experience is essential to create memorable guest moments.
• Hospitality background helps you understand hotel life rhythm and flow.
• High school diploma or equivalent forms the basis for leadership.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations across all shifts.
• Step in for the Front Office Manager and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following safety procedures.

Skills

Customer service

Hospitality

Team leadership

Technology proficient

Education

High school diploma

Tools

PMS systems

Job description

Atrium Hospitality is seeking a Front Desk Leader in Norfolk to manage the front desk team and deliver a warm, seamless guest experience. You will respond to guest needs with professionalism, support financial goals, and oversee daily operations across shifts.

Ideal candidates have strong customer service, hospitality background, a high school diploma, and familiarity with guest information management systems. This on-site role emphasizes safety, teamwork, and adaptability.