Front Desk Supervisor

Greenville Embassy Suites; Norfolk (VA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid Time Off

DailyPay

Wellness programs

Tuition reimbursement

Brand discounts

Internal promotions

Community service

Job summary

Atrium Hospitality's Norfolk Sheraton is seeking a hands-on Front Desk Supervisor to lead daily check-ins, ensure guest satisfaction, and uphold brand standards in our Norfolk, VA location.

You will coach front desk staff, resolve guest concerns with urgency, monitor cash handling, and support VIP arrivals. This full-time role offers growth, benefits, and a team-driven environment.

Qualifications

• Customer service and leadership experience.
• Strong communication skills.
• Detail-oriented and organized.
• Tech confident with hotel systems and reports.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with grace and urgency.
• Monitor cash handling, shift reports, and brand/safety standards.
• Assist with VIP arrivals and other tasks as needed.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech savvy

Job description

Hotel: Norfolk Sheraton

777 Waterside Drive

Norfolk, VA 23510

Full time

Compensation Range: $18.63 - $19.56

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates-you're the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience - You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills - You'll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized - From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident - Hotel systems, emails, reports-nothing fazes you.
• Able to lift 50 lbs and stay on your feet - Because leading by example sometimes means grabbing a luggage cart.

Why Atrium

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy