Front Desk Lead - Guest Experience & Team Growth

Atrium Hospitality LP; Norfolk (VA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Medical, dental, and vision insurance

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Exclusive discounts on brands and > 1

Community service and volunteer

Job summary

Atrium Hospitality LP in Norfolk, VA, is seeking a Front Desk Lead to deliver a warm, seamless guest experience and drive guest loyalty across all shifts. You will supervise the front desk team and partner with Night Audit, Shuttle, and Concierge roles as needed.

The role emphasizes service excellence, operational control, and cost-aware scheduling, with a pay range of $24.00–$25.20 per hour and full-time benefits. Join a team committed to hospitality, inclusion, and guest satisfaction.

Qualifications

• Customer service experience is essential.
• Hospitality background helps understand the rhythm and flow of hotel life.
• High school diploma or equivalent provides foundation for your leadership journey.
• A valid driver’s license is needed since you may occasionally assist with guest transportation.
• Comfort with technology to manage guest information and team coordination.
• Physical ability to lift 50 lbs and stay active ensures you’re ready to support the team hands-on.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

Skills

Customer service

Hospitality background

High school diploma

Driver's license

Tech-savvy

Physical stamina

Education

High school diploma or equivalent

Job description

Atrium Hospitality LP in Norfolk, VA, is seeking a Front Desk Lead to deliver a warm, seamless guest experience and drive guest loyalty across all shifts. You will supervise the front desk team and partner with Night Audit, Shuttle, and Concierge roles as needed.

The role emphasizes service excellence, operational control, and cost-aware scheduling, with a pay range of $24.00–$25.20 per hour and full-time benefits. Join a team committed to hospitality, inclusion, and guest satisfaction.