Front Office Lead: Guest Experience & Operations

Atrium Hospitality LP; Norfolk (VA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

401(k) match

Health coverage

PTO

DailyPay

Tuition reimbursement

Brand discounts

Community service programs

Job summary

Atrium Hospitality LP in Norfolk, VA is seeking a proactive Front Desk Lead to deliver warm, seamless guest experiences and support daily operations. You will manage front desk staff, handle guest requests, and help control inventory and scheduling while upholding service standards.

Ideal candidates have strong customer service experience, hospitality background, a high school diploma, a valid driver’s license, tech comfort, and the physical ability to lift 50 lbs.

Qualifications

• Customer service experience is essential.
• Hospitality background is a plus.
• High school diploma or equivalent provides the foundation for your leadership journey.
• A valid driver’s license is needed since you may occasionally assist with guest transportation.
• Comfort with technology is important to manage guest information and team coordination.
• Physical ability to lift 50 lbs and stay active to support the team hands-on.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

Skills

Customer service

Leadership

Guest satisfaction

Team management

Education

High school diploma or equivalent

Tools

Technology proficiency

Job description

Atrium Hospitality LP in Norfolk, VA is seeking a proactive Front Desk Lead to deliver warm, seamless guest experiences and support daily operations. You will manage front desk staff, handle guest requests, and help control inventory and scheduling while upholding service standards.

Ideal candidates have strong customer service experience, hospitality background, a high school diploma, a valid driver’s license, tech comfort, and the physical ability to lift 50 lbs.