Assistant Front Office Manager

Greenville Embassy Suites; Norfolk (VA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Health Coverage - medical, dental, and

Paid Time Off & Vacation

DailyPay and wellness programs

Job summary

Atrium Hospitality is seeking a Front Desk Leader in Norfolk to manage the front desk team and deliver a warm, seamless guest experience. You will respond to guest needs with professionalism, support financial goals, and oversee daily operations across shifts.

Ideal candidates have strong customer service, hospitality background, a high school diploma, and familiarity with guest information management systems. This on-site role emphasizes safety, teamwork, and adaptability.

Qualifications

• Customer service experience is essential to create memorable guest moments.
• Hospitality background helps you understand hotel life rhythm and flow.
• High school diploma or equivalent forms the basis for leadership.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations across all shifts.
• Step in for the Front Office Manager and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following safety procedures.

Skills

Customer service

Hospitality

Team leadership

Technology proficient

Education

High school diploma

Tools

PMS systems

Job description

Hotel : Norfolk Sheraton

777 Waterside Drive

Norfolk, VA 23510

Full time

Compensation Range : $24.00 - $25.20

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

What We Are Looking For

• Customer service experience is essential because creating memorable guest moments is what we do best.
• Hospitality background is a plus-it helps you understand the rhythm and flow of hotel life.
• High school diploma or equivalent provides the foundation for your leadership journey.
• A valid driver's license is needed since you may occasionally assist with guest transportation.
• Comfort with technology is important to manage guest information and team coordination.
• Physical ability to lift 50 lbs and stay active ensures you're ready to support the team hands-on.

Atrium Leadership

• Accountable Achievers: take ownership and deliver results with pride and consistency.
• Agile Thinkers: adapt quickly and solve problems with creativity and calm.
• Talent Curators: grow people, not just teams, through coaching and support.
• Transparent Leaders: communicate clearly and lead with integrity and trust.
• We lead with SPIRIT: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Why Atrium:

Here it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy