Front Desk Operations Lead

Harmony Hospitality, Inc.; Norfolk (VA); On-site; USD 42,000 - 55,000; Full time

Job summary

Harmony Hospitality, Inc. is seeking a Front Office Supervisor to oversee all front office personnel and hotel activities in the absence of the Front Office Manager. This on-site role in Norfolk ensures smooth daily operations and maintains service standards for guests.

You will review logs and audits, resolve issues, assist as needed on the guest service desk, manage payroll and bank deposits, and prepare weekly reports while ensuring budget adherence and organized front-of-house operations.

Responsibilities

• Assumes Front Office Manager responsibilities in their absence.
• Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
• Assist in working as a guest service agent on a needed basis.
• Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.
• Completes previous day’s bank deposit.
• Reviews prior days audit pack for accuracy.
• Prepares a Weekly walk-in Analysis Report on a weekly basis.
• Completes petty cash on a weekly basis.
• Handles any guest concerns.
• Ensures that all marquee’ scripts are provided once a month for review by the Front Office Manager and Director of Operations.
• Complete daily payroll.
• Review the access and excel reports daily for accuracy.
• Maintain goals set to meet and not exceed budget.
• Ensure that all areas are neat and organized.

Job description

Harmony Hospitality, Inc. is seeking a Front Office Supervisor to oversee all front office personnel and hotel activities in the absence of the Front Office Manager. This on-site role in Norfolk ensures smooth daily operations and maintains service standards for guests.

You will review logs and audits, resolve issues, assist as needed on the guest service desk, manage payroll and bank deposits, and prepare weekly reports while ensuring budget adherence and organized front-of-house operations.