Assistant Front Office Manager – Luxury Hotel Leader

Trump International Hotel & Tower New York; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Trump International Hotel & Tower New York is seeking an Assistant Front Office Manager to support and lead the Front Office team in a luxury Midtown Manhattan property. This role focuses on ensuring exceptional guest service and smooth daily operations while aligning with brand standards.

You will oversee daily operations, run shifts, participate in training, and contribute to long- and short-term planning.

Qualifications

• Previous experience in a luxury environment.
• Knowledge of Microsoft Office and hotel property software.
• Strong verbal and written communication skills.
• Excellent follow-up and organizational skills.
• 100% flexible in scheduling (Full availability, including weekends, and holidays).
• Knowledge of multiple languages preferred.

Responsibilities

• Assist in all facets of Front Office Operations and long-term planning.
• Lead, coach and support the Front Office team while maintaining service standards.
• Oversee running shifts and daily training to reinforce brand service levels.
• Contribute to both short- and long-term strategic planning for front desk operations.
• Ensure consistently exceptional guest service and smooth daily operations.

Skills

Verbal communication

Written communication

Organizational skills

Flexible scheduling

Proactive

Creative mindset

Multilingual

Tools

Microsoft Office

Hotel property software

Job description

Trump International Hotel & Tower New York is seeking an Assistant Front Office Manager to support and lead the Front Office team in a luxury Midtown Manhattan property. This role focuses on ensuring exceptional guest service and smooth daily operations while aligning with brand standards.

You will oversee daily operations, run shifts, participate in training, and contribute to long- and short-term planning.