Taskforce Assistant Front Office Manager

Hyatt; New York (NY); On-site; USD 65,000 - 100,000; Full time

Job summary

Hyatt at Dream Downtown in New York is seeking an Assistant Front Office Manager to lead guest services and front office operations, ensuring seamless arrivals, memorable stays, and personalized service in a luxury setting.

You will coach and develop colleagues, resolve guest concerns, manage daily operations, and partner with the Director of Front Office to drive revenue opportunities while promoting a culture of accountability, teamwork, and hospitality that highlights New York City's culture.

Responsibilities

• Lead guest services and front office operations to ensure seamless arrivals and memorable stays in a luxury setting.
• Coach and develop Front Office colleagues, resolving guest concerns and coaching teams for service excellence.
• Manage daily operations, maximize revenue opportunities, and foster accountability, teamwork, and hospitality.

Job description

About the Role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations are not just met, they are exceeded. It is a place of outstanding rewards, where talent opens doors to exciting challenges and opportunities within the hospitality industry.

Organization- Dream Downtown

Summary

About the Role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations are not just met, they are exceeded. It is a place of outstanding rewards, where talent opens doors to exciting challenges and opportunities within the hospitality industry.

The Taskforce Assistant Front Office Manager plays a critical leadership role in driving operational excellence, guest satisfaction, and colleague engagement within the Front Office. This position supports the Director of Front Office/ Assistant Director of Front Office in overseeing Front Desk, Guest Services, Bell Services, and overnight operations, ensuring that every guest interaction reflects Hyatt's commitment to luxury hospitality and personalized service.

As a visible leader within the hotel, the Assistant Front Office Manager is responsible for coaching and developing colleagues, resolving guest concerns, managing daily operations, maximizing revenue opportunities, and fostering a culture of accountability, teamwork, and service excellence. This role serves as a champion of the guest experience by ensuring seamless arrivals, memorable stays, and successful departures.

In addition to operational leadership, the Assistant Front Office Manager is responsible for developing a team of hospitality professionals who act as ambassadors of New York City. Through training, coaching, and mentorship, this leader ensures Front Office colleagues are equipped to curate personalized micro-local experiences that connect guests to the culture, neighborhoods, dining, arts, entertainment, wellness offerings, and hidden gems that make Manhattan one of the world's most exciting destinations.