Assistant Operations Manager - Front Office

Hyatt Centric; New York (NY); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Free room nights

Medical, Prescription, Dental, Vision

401k with company match

Paid Vacation, sick days, new child &

Paid family bonding time and adoption

Free meal in our employee cafeteria

Discounts at retailers

Tuition Reimbursement

Employee Stock Purchase Plan

Career growth opportunities

Job summary

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager - Front Office to lead the front desk team, manage cash controls, and coordinate staffing. You will collaborate with departments and deliver exceptional guest services in a fast-paced environment.

This role reports to the Front Office Manager and requires strong attention to detail, energy, and a guest‑first mindset. We offer excellent benefits, career growth opportunities, and a competitive salary range of

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 1-2 years previous front office supervisory and/or management experience preferred
• Must be proficient in Microsoft Word and Excel
• Must possess strong organizational and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays
• Union experience strongly preferred

Responsibilities

• Oversee front office staff and guest services.
• Manage cash control for agents and staffing needs.
• Provide training, staff development and scheduling.

Skills

Customer service orientation

Verbal and written communication

Front office supervisory

Organizational skills

Interpersonal skills

Flexible schedule

Union experience

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Organization- Hyatt Centric Times Square New York

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Welcome to Hyatt Centric Times Square New York – your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.

The Assistant Operations Manager - Front Office will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Salary range for this role is $67,000 – $77,000. Actual pay will be commensurate with experience.

We Offer Excellent Benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, Vision Insurance after 30 days (for Full-time employees)
• 401k with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid family bonding time and adoption assistance
• Free meal in our employee cafeteria
• Discounts at various retailers – Apple, AT&T, T-Mobile, Headspace and many more!
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Strong opportunity for career growth

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 1-2 years previous front office supervisory and/or management experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays
• Union experience strongly preferred