Front Office Supervisor: Patient Experience Lead

AltaMed Health Services Corporation; Los Angeles (CA); On-site; USD 73,000 - 87,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings with match

Flexible Spending Accounts

Paid Time Off & Holidays

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement Program

Employee Discounts

Job summary

AltaMed Health Services seeks a Front Office Supervisor to lead and manage front desk operations across sites, developing efficient systems and protocols to standardize patient care and improve service delivery.

The role collaborates with Administrative & Medical leadership to implement process improvements and deliver a positive patient experience, with potential for growth and development within the organization.

Qualifications

• High school diploma or equivalent required; Bachelor's degree in a related field preferred.
• Minimum of 2 years Healthcare experience required.
• Minimum of 1 year Lead or Supervisory experience in customer facing organization required.
• Bilingual English/Spanish/Mandarin/Cantonese depending on location preferred.
• A minimum requirement of a valid BLS certification or higher, following AHA/Red Cross guidelines.

Responsibilities

• Lead and manage front office operations across AltaMed sites.
• Develop and implement quality, cost-effective, efficient systems and protocols.
• Standardize front office policies and procedures to ensure excellent customer service.
• Collaborate with Administrative & Medical leadership and communicate project progress to leadership.
• Coordinate with Center Managers and Manager of Nursing to deliver high-quality patient experiences.

Skills

People leadership

Customer service

Bilingual communication

Healthcare operations

BLS certification

Education

High school diploma

Bachelor's degree preferred

Job description

AltaMed Health Services seeks a Front Office Supervisor to lead and manage front desk operations across sites, developing efficient systems and protocols to standardize patient care and improve service delivery.

The role collaborates with Administrative & Medical leadership to implement process improvements and deliver a positive patient experience, with potential for growth and development within the organization.