Front Office Supervisor

AltaMed Health Services; West Covina (CA); On-site; USD 73,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) Retirement savings plan with ER

Flexible Spending Accounts

Paid Time Off & Holidays

Paid CME Days

Tuition Reimbursement Program

Employee Discounts

Job summary

AltaMed Health Services seeks a Front Office Supervisor to lead and optimize front office operations across multiple AltaMed sites, ensuring efficient patient flow and service quality.

The role partners with Administrative & Medical leadership to standardize processes, improve patient experience, and drive cost-effective operations while maintaining excellent customer service. Bilingual abilities and a valid BLS are preferred.

Qualifications

• High school diploma or equivalent; Bachelor’s degree in a related field preferred.
• Minimum of 2 years Healthcare experience.
• Minimum of 1 year Lead or Supervisory experience in a customer-facing organization.
• Bilingual English/Spanish/Mandarin/Cantonese depending on location preferred.
• A minimum requirement of a valid BLS certification or higher, following AHA/Red Cross guidelines.

Responsibilities

• Lead and manage front office operations across AltaMed sites.
• Develop and implement standardized Front Office processes and protocols.
• Standardize patient care workflows in partnership with Administrative & Medical leadership.
• Communicate project progress and process improvements to leadership.
• Collaborate with Center Managers and Manager of Nursing to ensure high-quality patient experience.

Skills

Healthcare experience

Supervisory experience

Bilingual communication

Education

High school diploma

Bachelor’s degree preferred

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Front Office Supervisor is responsible for leading and managing front office operations across AltaMed sites. The Supervisor develops and implements quality, cost-effective, efficient systems and protocols for standardizing processes of patient care by partnering with Administrative & Medical leadership. The Supervisor is responsible for the assessment, development and implementation of standardized Front Office operations, policies and procedures ensuring excellent customer service and efficiency. The Supervisor effectively communicates with leadership on all process improvement projects. Works in collaboration with Center Managers and the Manager of Nursing ensuring the delivery of the highest quality patient experience.

Minimum Requirements

• High school diploma or equivalent required. Bachelor’s degree in a related field preferred.


• Minimum of 2 years Healthcare experience required.


• Minimum of 1 year Lead or Supervisory experience in customer facing organization required.


• Bilingual English/Spanish/Mandarin/Cantonese depending on location preferred.


• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$72,841.60 - $87,409.92 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance


• 403(b) Retirement savings plans with employer matching contributions


• Flexible Spending Accounts


• Commuter Flexible Spending


• Career Advancement & Development opportunities


• Paid Time Off & Holidays


• Paid CME Days


• Malpractice insurance and tail coverage


• Tuition Reimbursement Program


• Corporate Employee Discounts


• Employee Referral Bonus Program


• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.