Front Office Lead - Patient Experience & Operations

ALLIED OMS NEWCO LLC; Marquette (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health insurance

Company Paid Life Insurance

Paid time off (if applicable)

Vision insurance

Job summary

ALLIED OMS NEWCO LLC is seeking a Front Office Lead to set the tone at patient arrival, manage front desk operations, scheduling, check-in/check-out, and coordination among staff. You will mentor team members and ensure a warm, welcoming environment for patients and families.

You will also assist with billing, records, and marketing efforts while maintaining compliance with HIPAA and OSHA standards. This on-site role offers growth within a patient-centered practice.

Qualifications

• High school diploma required; Associate's degree preferred.
• 1+ years of front office or administrative experience in healthcare.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and practice management software.
• Ability to handle confidential information.

Responsibilities

• Lead day-to-day front office operations, including scheduling, records management, and insurance verification.
• Train and mentor front office staff on daily procedures and practice management software.
• Greet and welcome patients and their families with a warm demeanor; foster a positive environment.
• Assist with administrative tasks, including filing, data entry, and managing patient records.
• Process routine billing, coding, and collections tasks; escalate complex issues to Office Manager.
• Schedule appointments and manage the calendar efficiently.
• Ensure adherence to HIPAA and OSHA standards across the office.
• Serve as the liaison between patients, the surgical team, vendors, and insurers; escalate complex matters.
• Support marketing efforts (social media, email campaigns, events).
• Step in to support Office Manager in their absence.

Skills

Front desk operations

Customer service

Scheduling

Communication

HIPAA compliance

Team leadership

Education

Associate's degree in healthcare administration

Tools

Practice management software

MS Office

Job description

ALLIED OMS NEWCO LLC is seeking a Front Office Lead to set the tone at patient arrival, manage front desk operations, scheduling, check-in/check-out, and coordination among staff. You will mentor team members and ensure a warm, welcoming environment for patients and families.

You will also assist with billing, records, and marketing efforts while maintaining compliance with HIPAA and OSHA standards. This on-site role offers growth within a patient-centered practice.