Patient Access Supervisor — Multi-Site Leadership

Intuitive-Health; Evansville (IN); Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

Intuitive Health is seeking a Patient Access Supervisor to lead front desk teams across multiple sites, drive performance, and ensure efficient patient registrations. The role focuses on people leadership, policy adherence, and continuous process improvement in a fast-paced ambulatory care environment.

You will oversee staffing, training, and performance metrics while maintaining a patient-centered, HIPAA-compliant front desk experience. Travel to sites may be required.

Qualifications

• Minimum of 2 years’ experience in medical office setting.
• Minimum of 5 years’ experience in supervisory or lead role preferred.
• Familiar with health insurance and the insurance verification process.
• Patient Registration/Medical record system experience needed.
• Must be computer literate (Word, Excel Outlook)

Responsabilités

• Provide direct supervision and leadership oversight of Patient Access Leads and front office staff, including hiring recommendations, performance management, corrective action, and time & attendance administration in accordance with company policy and leadership approval requirements.
• Model patient experience expectations and ensure team is adhering to the patient experience expectations.
• Analyze Patient Access performance metrics (Callbacks, Bedside, NPS, RQA, etc.), identify trends, and implement staffing or process adjustments in partnership with leadership.
• Maintain an appropriate Front Desk Receptionist environment that is friendly and respectful.
• Maintain working knowledge of Front Desk duties to provide oversight, coaching, and coverage escalation as needed; routine execution of Front Desk tasks is not the primary function of this role.
• Oversee staffing models and schedules to ensure adequate coverage; delegate schedule creation to Leads as appropriate and approve final schedules.
• Ensure appropriate coverage plans are in place; provide coverage only as needed during escalated or exceptional situations.
• Develop and coach Patient Access Leads to support succession planning and leadership readiness.
• Support multi-site operations or higher-volume locations as assigned, with accountability for consistency and performance across scope

Connaissances

Communication skills

Customer service

Adaptability

Formation

High School Diploma or GED

2-4 year college degree in Business, Accounting, Medical Administration or related area

Outils

Microsoft Office

Description du poste

Intuitive Health is seeking a Patient Access Supervisor to lead front desk teams across multiple sites, drive performance, and ensure efficient patient registrations. The role focuses on people leadership, policy adherence, and continuous process improvement in a fast-paced ambulatory care environment.

You will oversee staffing, training, and performance metrics while maintaining a patient-centered, HIPAA-compliant front desk experience. Travel to sites may be required.