Front Office Supervisor — Lead Guest Services & Team

Hilton Worldwide Holdings Inc.; Miami (FL); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP and stock discounts

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security / Retirement plans

Job summary

Hilton Worldwide Holdings Inc. in Miami seeks a Front Office Supervisor to lead front desk operations, ensuring smooth check-ins and check-outs while delivering warm, memorable guest service.

You will supervise the front office team, craft schedules, and train staff while handling guest inquiries with composure. You will monitor lobby flow, adjust coverage in real time, and foster a culture of integrity, teamwork, and accountability that defines Hilton’s hospitality.

Qualifications

• Hospitality mindset and willingness to lead by example.
• Commitment to integrity and doing the right thing.
• Leadership, teamwork, ownership and accountability attitudes.

Responsibilities

• Supervise front office team and ensure smooth check-ins/outs and guest service delivery.
• Lead day-to-day operations: scheduling, pre-shift meetings, training and feedback.
• Handle guest inquiries and escalated issues with professionalism and empathy.
• Monitor lobby flow and adjust team coverage in real time for service efficiency.

Job description

Hilton Worldwide Holdings Inc. in Miami seeks a Front Office Supervisor to lead front desk operations, ensuring smooth check-ins and check-outs while delivering warm, memorable guest service.

You will supervise the front office team, craft schedules, and train staff while handling guest inquiries with composure. You will monitor lobby flow, adjust coverage in real time, and foster a culture of integrity, teamwork, and accountability that defines Hilton’s hospitality.