Overnight Front Desk Leader - Elevate Guest Experience

Hilton; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

EAP resources

PTO

Job summary

Hilton is seeking an Overnight Front Office Supervisor to lead the front desk team and ensure smooth check-ins, check-outs, and outstanding guest service. You’ll supervise daily operations, create schedules, coach staff, and resolve guest concerns with composure and care.

Join Hilton’s award-winning hospitality culture, where teamwork, accountability, and urgency help create memorable stays for every guest across our Fort Lauderdale hotels.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Job description

Hilton is seeking an Overnight Front Office Supervisor to lead the front desk team and ensure smooth check-ins, check-outs, and outstanding guest service. You’ll supervise daily operations, create schedules, coach staff, and resolve guest concerns with composure and care.

Join Hilton’s award-winning hospitality culture, where teamwork, accountability, and urgency help create memorable stays for every guest across our Fort Lauderdale hotels.