Front Office Manager — Hospitality Leader

Hilton; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Health & welfare benefits

Generous PTO

Job summary

Hilton is seeking a Front Office Manager to lead daily front desk operations and deliver memorable guest experiences. You will oversee guest services, registrations, and room inventory while ensuring policy adherence and high standards of hospitality.

In this role, you will drive guest satisfaction, coach the team, and implement revenue initiatives to boost occupancy. You’ll also train staff on hotel offerings and local attractions, ensuring an exceptional stay for every guest.

Qualifications

• Experience in hotel front office operations preferred.
• Strong leadership and communication skills.

Responsibilities

• Oversee Front Office activities including guest service, registration, room inventory and policy adherence.
• Monitor guest satisfaction and guide the team to improve service quality.
• Promote hotel services and implement up-selling strategies to increase occupancy and revenue.
• Provide regular updates and training to ensure staff are informed about hotel offerings and local attractions.
• Greet guests, respond to inquiries and resolve issues promptly to uphold service standards.

Job description

Hilton is seeking a Front Office Manager to lead daily front desk operations and deliver memorable guest experiences. You will oversee guest services, registrations, and room inventory while ensuring policy adherence and high standards of hospitality.

In this role, you will drive guest satisfaction, coach the team, and implement revenue initiatives to boost occupancy. You’ll also train staff on hotel offerings and local attractions, ensuring an exceptional stay for every guest.