Front Office Supervisor | Guest Experience & Team Leader

HHM Hospitality; San Jose (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Life Insurance

Telus Health access

Travel Discounts

Commuter Benefits

Quarterly Bonuses

Job summary

HHM Hotels is seeking a Front Office Supervisor to lead the front desk, guest services, and lobby experiences in a bustling hotel environment. You will mentor associates, drive guest satisfaction, and manage daily front office logistics with a focus on service excellence.

You will oversee operations in the Front Office Manager's absence, maintain systems, and ensure smooth check-in/check-out processes while upholding HHM standards and brand guidelines.

Qualifications

• Excellent communication and guest-relations skills.
• Ability to lead and mentor a diverse front desk team.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Lead front desk operations and guest services to ensure a premier guest experience.
• Oversee daily front office logistics in absence of manager.
• Train, schedule, coach, and appraise front desk staff.
• Monitor guest satisfaction scores and implement service improvements.
• Ensure lobby areas are clean, welcoming, and well-maintained.
• Perform front office bookkeeping, including balancing accounts and cash handling.

Skills

Communication skills

Interpersonal skills

Team leadership

Education

Associate's or Bachelor's degree in hospitality or related field

Hospitality or customer service experience

Tools

Property management systems

Job description

HHM Hotels is seeking a Front Office Supervisor to lead the front desk, guest services, and lobby experiences in a bustling hotel environment. You will mentor associates, drive guest satisfaction, and manage daily front office logistics with a focus on service excellence.

You will oversee operations in the Front Office Manager's absence, maintain systems, and ensure smooth check-in/check-out processes while upholding HHM standards and brand guidelines.