Front Office Supervisor - Lead Guest Experience & Team

Hilton; South Bend (IN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Incredible travel perks

Stock purchase program (ESPP)

Paid parental leave

Mental health resources

Generous PTO

Job summary

Hilton is seeking a Front Office Supervisor in South Bend, Indiana to lead the front desk team and ensure exceptional guest service. This role focuses on supervising daily operations, coordinating schedules, and guiding staff to deliver memorable stays.

Ideal candidates bring strong hospitality mindset, leadership skills, and a passion for guest satisfaction. Join a global leader in hospitality and help create warm, welcoming experiences for every guest.

Qualifications

• Previous supervisory experience in a hotel front desk or similar environment.
• Commitment to guest service and hospitality.
• Ability to lead and train a front office team.

Responsibilities

• Supervise front office team: lead daily operations, ensure smooth check-ins/outs and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, and provide coaching.
• Lead guest issue resolution: address inquiries and escalate as needed.
• Manage lobby flow: monitor guest traffic and adjust coverage for efficiency.

Skills

Supervisory experience

Guest service excellence

Front desk operations

Job description

Hilton is seeking a Front Office Supervisor in South Bend, Indiana to lead the front desk team and ensure exceptional guest service. This role focuses on supervising daily operations, coordinating schedules, and guiding staff to deliver memorable stays.

Ideal candidates bring strong hospitality mindset, leadership skills, and a passion for guest satisfaction. Join a global leader in hospitality and help create warm, welcoming experiences for every guest.