Guest Experience Leader: Front Office Supervisor

Hilton; Alexandria (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Stock purchase

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable hospitality experiences for guests. You will supervise the team, manage schedules, train staff, and resolve guest concerns with a calm, service-oriented approach.

Join Hilton to lead service delivery, optimize lobby flow, and contribute to an award-winning workplace culture that values integrity, teamwork, and guest satisfaction.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership and teamwork.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now focus

Job description

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable hospitality experiences for guests. You will supervise the team, manage schedules, train staff, and resolve guest concerns with a calm, service-oriented approach.

Join Hilton to lead service delivery, optimize lobby flow, and contribute to an award-winning workplace culture that values integrity, teamwork, and guest satisfaction.