Lead Housekeeping Supervisor: Guest Comfort & Quality

Hilton; South Bend (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Incredible travel perks – 110 nights

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving support services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in South Bend, IN is seeking a Housekeeping Supervisor to lead daily housekeeping operations and ensure pristine guest rooms and public areas while delivering warm, attentive hospitality.

You will train staff, coordinate room readiness, manage schedules and inventory, and collaborate with maintenance to keep the property running smoothly. Strong communication and leadership help create memorable experiences for every guest.

Qualifications

• A passion for hospitality and guest satisfaction.
• Strong values like integrity and accountability.
• Proven ability to lead and motivate a team.

Responsibilities

• Supervise the housekeeping team: lead, train, oversee, and evaluate room attendants and housepersons to ensure cleanliness and quality standards in guest rooms and public areas.
• Oversee room readiness: assign, inspect, and verify room status, promptly reporting any discrepancies.
• Oversee operational logistics: monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program.
• Coordinate maintenance needs: partner with Engineering and Property Operations to address repair and maintenance issues.
• Support housekeeping operations: perform room attendant and houseperson responsibilities as needed to maintain service levels.
• Delight our guests: address special guest needs in a timely, friendly, and professional manner.

Skills

Hospitality mindset

Integrity

Leadership

Teamwork

Ownership

Guest service orientation

Job description

Hilton in South Bend, IN is seeking a Housekeeping Supervisor to lead daily housekeeping operations and ensure pristine guest rooms and public areas while delivering warm, attentive hospitality.

You will train staff, coordinate room readiness, manage schedules and inventory, and collaborate with maintenance to keep the property running smoothly. Strong communication and leadership help create memorable experiences for every guest.