Guest Services Agent - Front Desk & Guest Experience

HHM Hospitality; South Bend (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Employee Assistance and Wellness Program

Job summary

HHM Hospitality in South Bend, Indiana is looking for a Guest Service Agent to provide excellent guest experience by greeting, registering, and assisting guests. This role requires strong customer service skills and the ability to resolve complaints while ensuring guest satisfaction.

The position offers competitive wages, medical and dental benefits, paid time off, and opportunities for professional development. Join HHM, an equal-opportunity employer committed to a diverse workplace.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer assistance.
• Register and assign guests to rooms.
• Compute bills and collect payments.
• Respond to guest requests and resolve complaints.
• Secure guests' valuables in hotel safe.
• Assist in breakfast area or with luggage during peak times.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

HHM Hospitality in South Bend, Indiana is looking for a Guest Service Agent to provide excellent guest experience by greeting, registering, and assisting guests. This role requires strong customer service skills and the ability to resolve complaints while ensuring guest satisfaction.

The position offers competitive wages, medical and dental benefits, paid time off, and opportunities for professional development. Join HHM, an equal-opportunity employer committed to a diverse workplace.