Guest Experience Supervisor – Front Desk

Aloft South Bend; South Bend (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Aloft South Bend is seeking a Front Office Supervisor to assist the Front Office Manager in daily hotel operations. You will help ensure guest registration, check-out, and service quality meet standards, while maximizing guest satisfaction and hotel revenues.

The role requires strong leadership, customer relations, and communication skills, with 1–3 years in a supervisory front desk setting. Industry knowledge and loyalty program familiarity are a plus.

Qualifications

• Prior Front Desk experience required.
• One to three years experience in a supervisory role preferred.
• Knowledgeable of loyalty programs, brand standards and hospitality systems preferred.

Responsibilities

• Assist the Front Office Manager in daily operations of Front Desk and Guest Service areas.
• Ensure efficient guest registration, check-out and telephone service.
• Direct and train Front Office staff and assist in new-hire training.
• Monitor guest satisfaction and respond to feedback.

Skills

Leadership

Customer relations

Communication

Problem resolution

Team supervision

Education

High school or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

Windows OS

MS Office

Job description

Aloft South Bend is seeking a Front Office Supervisor to assist the Front Office Manager in daily hotel operations. You will help ensure guest registration, check-out, and service quality meet standards, while maximizing guest satisfaction and hotel revenues.

The role requires strong leadership, customer relations, and communication skills, with 1–3 years in a supervisory front desk setting. Industry knowledge and loyalty program familiarity are a plus.