Front Desk Operations Leader

Titan Asset Management Group; Rochester (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Hilton is seeking a Front Desk Supervisor to oversee daily Front Desk operations and staff. You will ensure guest satisfaction, handle complaints, and maintain high service standards across shifts.

The role requires leadership, effective communication, and basic accounting knowledge, with experience in hotel front desk operations. This on-site position offers opportunities for professional growth within a dynamic hotel environment.

Qualifications

• Working knowledge of the English language.
• Excellent written and oral communications.
• Professional in demeanor and appearance.
• Basic accounting knowledge and skills.
• Previous front office supervisory experience minimum of 2 years or a 2-year degree in Hotel Management, Hospitality or Business Administration and past hotel front desk agent experience.

Responsibilities

• Manages day-to-day operations of the Front Desk to meet customer expectations.
• Leads and supervises the Front Desk team and daily shift operations.
• Responds to guest problems and resolves complaints while maintaining service standards.
• Trains staff and ensures adherence to policies and procedures.
• Maintains open communication with management and other departments to achieve goals.

Skills

English language

Written and verbal communication

Professional appearance

Basic accounting

Front office supervisory experience

Education

2-year degree in Hotel Management / Hospitality / Business Administration

Job description

Hilton is seeking a Front Desk Supervisor to oversee daily Front Desk operations and staff. You will ensure guest satisfaction, handle complaints, and maintain high service standards across shifts.

The role requires leadership, effective communication, and basic accounting knowledge, with experience in hotel front desk operations. This on-site position offers opportunities for professional growth within a dynamic hotel environment.