Guest Experience Front Office Manager

Aloft South Bend; South Bend (IN); On-site; USD 48,000 - 66,000; Full time

Job summary

Aloft South Bend is seeking an experienced Front Office Manager to oversee daily operations of the Front Desk and Guest Service areas. You will ensure resort standards, manage check-in/check-out, room inventory, and guest relations, acting as the main contact for guests and other departments.

Responsibilities include staffing, training, budgeting, forecasting, and implementing service initiatives. You will drive upselling, monitor guest feedback, and lead meetings to uphold brand standards and

Qualifications

• Front desk operations experience required.
• Three to five years of management experience required.
• Knowledge of loyalty programs, brand standards and hospitality systems preferred.

Responsibilities

• Oversee daily Front Office operations and guest services.
• Manage check-in/check-out, room inventory and availability.
• Lead staff, training, and scheduling; ensure policy adherence.
• Monitor guest satisfaction and respond to feedback.
• Drive upselling to maximize occupancy and revenue.

Skills

Leadership

Customer relations

Communication skills

Budgeting & forecasting

Conflict resolution

Education

High school diploma or equivalent

Bachelor's degree

Tools

PMS

PBX

POS

Windows OS

MS Office

Job description

Aloft South Bend is seeking an experienced Front Office Manager to oversee daily operations of the Front Desk and Guest Service areas. You will ensure resort standards, manage check-in/check-out, room inventory, and guest relations, acting as the main contact for guests and other departments.

Responsibilities include staffing, training, budgeting, forecasting, and implementing service initiatives. You will drive upselling, monitor guest feedback, and lead meetings to uphold brand standards and