Front Office Supervisor: Hospitality Leadership

Hilton; McLean (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Front Office Supervisor to lead the front desk team, ensuring smooth check-ins/outs and exceptional guest service. You will manage daily operations, train staff, and address guest concerns to uphold Hilton's renowned hospitality standards.

This role emphasizes real-time staffing, guest issue resolution, and maintaining efficient lobby operations to deliver memorable stays for every guest.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Job description

Hilton is seeking a Front Office Supervisor to lead the front desk team, ensuring smooth check-ins/outs and exceptional guest service. You will manage daily operations, train staff, and address guest concerns to uphold Hilton's renowned hospitality standards.

This role emphasizes real-time staffing, guest issue resolution, and maintaining efficient lobby operations to deliver memorable stays for every guest.