Front Office & Guest Experience Leader

Azul Hospitality Group; South Bend, Northern (IN, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Aloft South Bend in South Bend, IN is seeking a Front Office Manager to oversee daily Front Desk operations and guest services, ensuring consistency with resort standards. You will manage check-ins/outs, staffing, and interdepartmental coordination to maximize guest satisfaction and revenue.

The ideal candidate has 3–5 years of management experience in front desk operations, strong leadership, and a focus on service excellence.

Qualifications

• Front desk operations experience required.
• Three to five years of management experience required.
• Knowledge of loyalty programs and brand standards is a plus.

Responsibilities

• Oversee Front Office operations including guest service and registration.
• Monitor room inventory, availability, and VIP reservations.
• Lead staffing, training, and adherence to policy and procedure.
• Develop up-selling techniques to maximize occupancy and revenue.
• Monitor guest satisfaction and respond to surveys and comments.
• Coordinate with other departments to ensure seamless guest experiences.

Skills

Leadership

Customer service

Communication

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

PMS software

Microsoft Office

POS system

Job description

Aloft South Bend in South Bend, IN is seeking a Front Office Manager to oversee daily Front Desk operations and guest services, ensuring consistency with resort standards. You will manage check-ins/outs, staffing, and interdepartmental coordination to maximize guest satisfaction and revenue.

The ideal candidate has 3–5 years of management experience in front desk operations, strong leadership, and a focus on service excellence.