Front Office Supervisor - Lead Guest Experience

Hilton; Chicago (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health plans

Retirement plans

Job summary

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver warm, memorable guest experiences. You will supervise the front desk team, manage schedules, train staff, and resolve guest issues to ensure efficient service in the lobby.

The role emphasizes leadership, integrity, and teamwork, reflecting Hilton’s hospitality culture and commitment to outstanding guest stays.

Qualifications

• Must have front office supervision or management experience.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Job description

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver warm, memorable guest experiences. You will supervise the front desk team, manage schedules, train staff, and resolve guest issues to ensure efficient service in the lobby.

The role emphasizes leadership, integrity, and teamwork, reflecting Hilton’s hospitality culture and commitment to outstanding guest stays.