Front Desk Supervisor: Lead Warm Guest Experiences

Hilton; Brisbane (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase plan

Parental leave

Caregiver support

Mental health resources

PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Front Office Supervisor to lead our front desk team at our Brisbane, CA location. You will oversee daily operations, coach staff, and ensure seamless check-ins/outs while resolving guest concerns and maintaining a welcoming lobby flow.

Ideal candidates bring strong leadership, a passion for hospitality, and a commitment to delivering exceptional guest experiences. Join Hilton and help create memorable stays and a warm, efficient environment for every guest.

Qualifications

• Experience supervising front office teams and delivering guest service excellence.
• Ability to train, coach, and provide timely feedback to team members.
• Strong communication skills and capability to resolve guest concerns.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Skills

People leadership

Guest service

Communication

Training

Job description

Hilton is seeking a Front Office Supervisor to lead our front desk team at our Brisbane, CA location. You will oversee daily operations, coach staff, and ensure seamless check-ins/outs while resolving guest concerns and maintaining a welcoming lobby flow.

Ideal candidates bring strong leadership, a passion for hospitality, and a commitment to delivering exceptional guest experiences. Join Hilton and help create memorable stays and a warm, efficient environment for every guest.