Front Office Supervisor - Guest Experience Leader

Hyatt House Sacramento; Sacramento (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Generation Hospitality Group seeks a Front Office Supervisor to direct and train front office associates and ensure completion of all front office duties, delivering a seamless guest experience.

The role requires supervising shifts, coaching staff, coordinating with other departments, and maintaining accurate room status information, while upholding brand standards and operational policies.

Qualifications

• Must have supervisory/management experience in a hotel environment
• Ability to read, write, and speak English fluently
• Proficiency with Microsoft Word, Excel, and hotel operating systems

Responsibilities

• Participates in the selection and training of front office staff.
• Schedules and oversees workload during shifts.
• Evaluates performance and provides coaching as needed.
• Maintains relationships with other departments and communicates effectively.
• Ensures accurate room status information, communicates changes.
• Handles guest concerns promptly and courteously.
• Maintains group information and coordinates with appropriate departments.
• Manages budget related to front office operations.
• Conducts regular front office meetings and prepares performance reports.
• Ensures staff present a neat, professional appearance and adheres to policies.

Skills

Supervisory experience

Hospitality operations

Guest service excellence

English fluency

Computer literacy

Job description

Generation Hospitality Group seeks a Front Office Supervisor to direct and train front office associates and ensure completion of all front office duties, delivering a seamless guest experience.

The role requires supervising shifts, coaching staff, coordinating with other departments, and maintaining accurate room status information, while upholding brand standards and operational policies.