Front Office Supervisor: Guest Experience & Ops

Lm Services Corporation Group; Town and Country (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

Lm Services Corporation Group is seeking a front desk supervisor to orchestrate registration and checkout operations at the hotel front desk. You will greet guests, verify reservations and payment information, and promote the Hilton Honors program to ensure member recognition and benefits.

The role includes maintaining a house bank, posting miscellaneous charges, supervising front desk agents, and providing ongoing training to staff to ensure smooth, accurate registration and checkout processes.

Qualifications

• Experience in hotel front desk operations and guest services.
• Ability to manage guest check-in/check-out and billing accuracy.
• Strong leadership and training skills.

Responsibilities

• Orchestrate registration and checkout at the front desk.
• Greet guests and verify reservations, addresses, and payment info.
• Promote Hilton Honors program and recognize members.
• Maintain house bank and daily receipts reporting.
• Supervise front desk staff and assign tasks.
• Provide ongoing training and support to agents.
• Post charges and manage safety deposit box access.

Skills

Customer service

Cash handling

Staff supervision

Training staff

Job description

Lm Services Corporation Group is seeking a front desk supervisor to orchestrate registration and checkout operations at the hotel front desk. You will greet guests, verify reservations and payment information, and promote the Hilton Honors program to ensure member recognition and benefits.

The role includes maintaining a house bank, posting miscellaneous charges, supervising front desk agents, and providing ongoing training to staff to ensure smooth, accurate registration and checkout processes.