Front Office Supervisor: Guest Service Excellence

Paycom - ATS; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Paycom - ATS is seeking an Assistant Front Office Manager to oversee the front desk operations and ensure guest satisfaction. You will register guests, verify reservations and payments, and supervise agents to maintain smooth check-in and checkout flows.

The role requires strong customer service, English communication, and computer skills, with the ability to train staff, handle deposits, and resolve guest issues efficiently.

Qualifications

• Experience delivering guest-focused service with diplomacy and tact.
• Ability to read English well for luggage tags and rooming lists.
• Proven ability to supervise front desk staff and maintain accuracy.
• Proficient computer skills and basic financial reporting.
• Capacity to train and support front desk colleagues during busy shifts.

Responsibilities

• Greet guests on arrival and verify reservations, addresses and payments.
• Register guests, process charges, and maintain a house bank accurately.
• Supervise front desk agents and assign tasks for registration and checkout.
• Provide ongoing training and ensure cleanliness and organization of the desk.
• Address guest issues, problem-solve and log opportunities for improvement.

Skills

Customer service

Conflict resolution

English communication

Computer skills

Staff training

Job description

Paycom - ATS is seeking an Assistant Front Office Manager to oversee the front desk operations and ensure guest satisfaction. You will register guests, verify reservations and payments, and supervise agents to maintain smooth check-in and checkout flows.

The role requires strong customer service, English communication, and computer skills, with the ability to train staff, handle deposits, and resolve guest issues efficiently.