Front Office Leader: Guest Experience & Team Coach

Paycom - ATS; Nashville (TN); On-site; USD 55,000 - 60,000; Full time

Job summary

Paycom - ATS in Nashville, TN is seeking a Front Office Manager to oversee all front desk operations and guest service functions. You will lead staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure.

You will work closely with hotel leadership to maintain productivity, accuracy, and exceptional service. Flexible to lead a high performing front office team and deliver excellent guest experiences.

Qualifications

• Previous hotel front office leadership experience.
• Strong communication, leadership, and problem-solving skills.
• Organized, dependable, and detail oriented.
• Experience with hotel systems and front office processes.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Leadership

Communication

Organization

Hospitality

Front office

Team development

Problem solving

Staff supervision

Tools

Front desk software

Job description

Paycom - ATS in Nashville, TN is seeking a Front Office Manager to oversee all front desk operations and guest service functions. You will lead staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure.

You will work closely with hotel leadership to maintain productivity, accuracy, and exceptional service. Flexible to lead a high performing front office team and deliver excellent guest experiences.