Guest Services Supervisor: Front Desk Leader & Team Coach

Paycom - ATS; San Antonio (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

Paycom - ATS is seeking a Guest Service Supervisor in San Antonio, TX to lead the front desk team and ensure a smooth, welcoming guest experience from arrival to departure. You will assist with trainings, service recovery, shift coverage, and maintaining brand standards and accurate records.

This role requires hospitality background, strong communication, and the ability to coach a team while problem solving.

Qualifications

• Experience at a front desk or in hospitality is required.
• Strong customer service and communication skills are essential.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable demeanor while multitasking.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.

Skills

Front desk experience

Customer service

Leadership

Problem solving

Communication

Hotel systems familiarity

Tools

Hotel software

Job description

Paycom - ATS is seeking a Guest Service Supervisor in San Antonio, TX to lead the front desk team and ensure a smooth, welcoming guest experience from arrival to departure. You will assist with trainings, service recovery, shift coverage, and maintaining brand standards and accurate records.

This role requires hospitality background, strong communication, and the ability to coach a team while problem solving.