Assistant Front Office Manager — Guest Experience Lead

HHM Hospitality; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking an Assistant Front Office Manager to oversee front office operations and guide staff in delivering exceptional guest service in line with HHM standards. You will assist with budgeting, scheduling, and ensuring smooth daily operations across the front desk.

The role emphasizes a collaborative leadership style, sustainability practices, and a focus on guest satisfaction, with opportunities for career advancement within HHM’s Rooms Division.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1–3 years hospitality experience, including front desk operations.

Responsibilities

• Oversee front office operations in the absence of the FOM or AGM.
• Interview, train, and coach associates to meet brand standards and HHM values.
• Monitor guest satisfaction scores and work to improve ratings.
• Assist in monitoring front office financials and budgeting processes.
• Ensure inventory and supplies are stocked and processes are followed.

Skills

Guest Service

Staff Coaching

Front Desk Ops

Budgeting

Sustainability

Education

Degree preferred

Tools

MS Office

Job description

HHM Hotels is seeking an Assistant Front Office Manager to oversee front office operations and guide staff in delivering exceptional guest service in line with HHM standards. You will assist with budgeting, scheduling, and ensuring smooth daily operations across the front desk.

The role emphasizes a collaborative leadership style, sustainability practices, and a focus on guest satisfaction, with opportunities for career advancement within HHM’s Rooms Division.