Front Office & Guest Experience Leader

Plazahotelelpaso; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Job summary

HHM Hotels is seeking a Front Office Manager to lead and develop the front desk team, uphold guest service standards, and drive revenue opportunities in a hospitality environment.

You will monitor guest satisfaction, manage budgets, oversee vendor contracts, and ensure safety and sustainability practices are followed. This role requires strong leadership and a focus on operational excellence.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2 to 5 years hospitality related experience.
• Experience in front office operations and guest services is desirable.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Monitor guest satisfaction scores and work toward improving them.
• Oversee front office financial operations and ensure proper controls.
• Develop and monitor budgets and forecasts for the department.
• Supervise all guest services department managers.
• Review guest correspondence and incident logs; direct staff accordingly.
• Oversee vendor and personnel contracts across the hotel.
• Manage occupancy to minimize overbooking and optimize room revenue.
• Create action plans to address service deficiencies.
• Follow HHM EarthView sustainability guidelines and safety practices.
• Perform other duties as requested by management.

Skills

Staff management

Guest satisfaction

Financial management

Budgeting and forecasting

Team supervision

Vendor contracts

Occupancy management

Sustainability awareness

Safety compliance

Education

Associate degree

Bachelor's degree

Job description

HHM Hotels is seeking a Front Office Manager to lead and develop the front desk team, uphold guest service standards, and drive revenue opportunities in a hospitality environment.

You will monitor guest satisfaction, manage budgets, oversee vendor contracts, and ensure safety and sustainability practices are followed. This role requires strong leadership and a focus on operational excellence.