Front Desk Experience Manager

Joinery Hotel Pittsburgh, Curio Collection by Hilton; Pittsburgh (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Job summary

HHM Hotels is seeking a Front Desk Manager to lead front office operations and deliver exceptional guest service. You will interview, train, and coach associates, schedule staff, and ensure adherence to brand standards and company values.

In this role you will handle check-ins/outs, billing, guest requests and resolve complaints while monitoring occupancy and revenue controls. Flexibility with shifts and weekends is required.

Qualifications

• Associate's or Bachelor's degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations.
• Ability to interview, train, coach and schedule staff.
• Strong guest service orientation and communication skills.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards and HHM values.
• Oversee front office operations in the absence of the Assistant General Manager.
• Handle check-in/check-out, billing, and guest requests.
• Resolve guest complaints with thorough issue research and effective solutions.
• Monitor guest satisfaction and drive improvements in the department.

Skills

Front desk operations

Guest service excellence

Staff training

Scheduling & coaching

Education

Associate's degree or Bachelor's degree preferred

Job description

HHM Hotels is seeking a Front Desk Manager to lead front office operations and deliver exceptional guest service. You will interview, train, and coach associates, schedule staff, and ensure adherence to brand standards and company values.

In this role you will handle check-ins/outs, billing, guest requests and resolve complaints while monitoring occupancy and revenue controls. Flexibility with shifts and weekends is required.