Assistant Front Office Lead - Guest Experience & Ops

Plazahotelelpaso; Groton (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking an Assistant Front Office Manager to assist in overseeing front office operations and supervise front office staff in line with brand standards and HHM values.

The role involves ensuring guest satisfaction, supporting budgeting and financial controls, and coordinating with Sales for group arrangements. Candidates typically have 1–3 years in hospitality and an associate or bachelor’s degree preferred.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards and HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of department budgets and forecasts.
• Review and manage capital budget items as required.
• Direct staff based on guest correspondence and incident logs.
• Ensure front office supplies and merchandise are stocked and inventory maintained.
• Coordinate with Sales to input and maintain group resumes and rooming lists.
• Monitor occupancy to optimize space and minimize overbooking.
• Follow EarthView sustainability guidelines and practices.
• Practice safe work habits and adhere to MSDS and OSHA standards.
• Perform other duties as requested by management.

Education

Associate or Bachelor’s degree preferred

Job description

HHM Hotels is seeking an Assistant Front Office Manager to assist in overseeing front office operations and supervise front office staff in line with brand standards and HHM values.

The role involves ensuring guest satisfaction, supporting budgeting and financial controls, and coordinating with Sales for group arrangements. Candidates typically have 1–3 years in hospitality and an associate or bachelor’s degree preferred.