Front Office Supervisor — Guest Experience & Team Leader

Al J. Schneider Co.; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

The Galt House Hotel in Louisville, KY is seeking a Front Office Supervisor to lead daily front desk operations, ensuring guest satisfaction and efficient check-in/check-out. The ideal candidate holds a HS Diploma, has 2+ years in hospitality, is familiar with cash handling, and proficient in Word, Excel and Outlook.

You will supervise, train staff, and manage room inventory with a friendly, professional approach.

Qualifications

• HS Diploma or equivalent required.
• 2+ years hospitality experience preferred.
• Familiar with cash handling procedures.
• Proficient with Word, Excel, and Outlook.
• Knowledge of the greater Louisville Area helpful.
• Ability to work nights and weekends.

Responsibilities

• Make a daily reservation count to aid in room sales.
• Use suggestive selling to upgrade room types and promote services.
• Register all incoming guests in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop knowledge of room types, location, amenities and services.
• Supervise front office personnel and train staff.

Skills

Customer service

Communication

Cash handling

Team leadership

Education

HS Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

The Galt House Hotel in Louisville, KY is seeking a Front Office Supervisor to lead daily front desk operations, ensuring guest satisfaction and efficient check-in/check-out. The ideal candidate holds a HS Diploma, has 2+ years in hospitality, is familiar with cash handling, and proficient in Word, Excel and Outlook.

You will supervise, train staff, and manage room inventory with a friendly, professional approach.