Front Desk Operations Leader: Team & Growth Strategist

Rainmaker Hospitality; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

Professional development opportunities

Positive and supportive work environm

Job summary

Rainmaker Hospitality in Louisville, Kentucky is seeking a skilled Front Desk Supervisor to lead daily operations, coordinate guest services, and support business growth. You will manage and mentor front desk staff, set performance expectations, handle training, and ensure excellent customer service while monitoring key metrics.

This role requires strong leadership, adaptability to changing needs, and collaboration with management to implement strategies that improve efficiency and the guest

Qualifications

• Minimum of 2 years in a supervisory role.
• Strong leadership and problem-solving skills.
• Excellent communication and customer service.
• Strong financial management skills.

Responsibilities

• Manage a team of employees, including setting performance expectations, providing training and development, and managing employee relations
• Oversee the budget and financial performance of the company, including setting goals and monitoring results
• Develop and implement strategies for growth and success, including identifying new opportunities and improving existing processes
• Monitor market trends and adapt to changing business needs
• Communicate effectively with other team members and management
• Other duties as assigned

Skills

Team leadership

Problem-solving

Communication

Adaptability

Financial management

Job description

Rainmaker Hospitality in Louisville, Kentucky is seeking a skilled Front Desk Supervisor to lead daily operations, coordinate guest services, and support business growth. You will manage and mentor front desk staff, set performance expectations, handle training, and ensure excellent customer service while monitoring key metrics.

This role requires strong leadership, adaptability to changing needs, and collaboration with management to implement strategies that improve efficiency and the guest