Front Office Supervisor

AJS Hotels; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

The Galt House Hotel in Louisville is seeking a Front Office Supervisor to oversee guest services, reservations and front desk operations, ensuring high standards of service and efficiency.

The role requires hospitality experience, cash handling, and strong computer skills; you will supervise team members, train staff, and collaborate with all departments to maximize guest satisfaction and revenue.

Qualifications

• HS Diploma or equivalent.
• Two or more years of experience in hospitality (preferred).
• Familiar with basic math and cash handling procedures.
• Proficient with Word, Excel and Outlook.
• Positive and professional attitude at all times.
• Knowledge of the greater Louisville Area.
• Ability to work with all levels of management.
• Ability to meet deadlines in a fast-paced environment.
• Flexible schedule with full availability on nights and weekends.

Responsibilities

• Make a daily reservation count of arrivals and departures to aid in the selling of rooms.
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guest in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.

Skills

Hospitality experience

Cash handling

Computer skills

Customer service

Professional attitude

Louisville knowledge

Management liaison

Education

HS Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

On 4th & Main, the Galt House is where guests come to experience, immerse and delight in Louisville’s winning spirit. No other hotel can grant guests access to the city like we can, from our central location in the heart of the business community, museum district, cultural center and Urban Bourbon Trail, to our unique waterfront location. Our status as the “official hotel” of all that matters makes us Louisville’s always-iconic hotel and ultimate lifestyle destination, reflective of Louisville’s energy, excitement and contemporary spirit.

The Galt House Hotel is currently seeking a Front Office Supervisor.

RESPONSIBILITIES:

• Make a daily reservation count of arrivals and departures to aid in the selling of rooms
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guest in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.

QUALIFICATIONS:

• HS Diploma or equivalent required.
• Two or more years of experience in hospitality (preferred).
• Familiar with basic math and cash handling procedures
• Possess computer skills in Word, Excel, and Outlook.
• Positive and professional attitude at all times.
• Knowledge of the greater Louisville Area
• Ability to work with all levels of management.
• Ability to meet deadlines in fast paced environment
• Flexible schedule with full availability on nights and weekends

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.