Front Office Supervisor

Al J. Schneider Co.; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

The Galt House Hotel in Louisville, KY is seeking a Front Office Supervisor to lead daily front desk operations, ensuring guest satisfaction and efficient check-in/check-out. The ideal candidate holds a HS Diploma, has 2+ years in hospitality, is familiar with cash handling, and proficient in Word, Excel and Outlook.

You will supervise, train staff, and manage room inventory with a friendly, professional approach.

Qualifications

• HS Diploma or equivalent required.
• 2+ years hospitality experience preferred.
• Familiar with cash handling procedures.
• Proficient with Word, Excel, and Outlook.
• Knowledge of the greater Louisville Area helpful.
• Ability to work nights and weekends.

Responsibilities

• Make a daily reservation count to aid in room sales.
• Use suggestive selling to upgrade room types and promote services.
• Register all incoming guests in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop knowledge of room types, location, amenities and services.
• Supervise front office personnel and train staff.

Skills

Customer service

Communication

Cash handling

Team leadership

Education

HS Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

The city centerpiece of Louisville...

On 4th & Main, the Galt House is where guests come to experience, immerse and delight in Louisville’s winning spirit. No other hotel can grant guests access to the city like we can, from our central location in the heart of the business community, museum district, cultural center and Urban Bourbon Trail, to our unique waterfront location. Our status as the “official hotel” of all that matters makes us Louisville’s always-iconic hotel and ultimate lifestyle destination, reflective of Louisville’s energy, excitement and contemporary spirit.

The Galt House Hotel is currently seeking a Front Office Supervisor.

RESPONSIBILITIES:

• Make a daily reservation count of arrivals and departures to aid in the selling of rooms
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guest in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.

QUALIFICATIONS:

• HS Diploma or equivalent required.
• Two or more years of experience in hospitality (preferred).
• Familiar with basic math and cash handling procedures
• Possess computer skills in Word, Excel, and Outlook.
• Positive and professional attitude at all times.
• Knowledge of the greater Louisville Area
• Ability to work with all levels of management.
• Ability to meet deadlines in fast paced environment
• Flexible schedule with full availability on nights and weekends

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.