Night Front Desk Auditor & Guest Services

Galt House Hotel; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Complimentary meal

Discounted monthly bus pass

Complimentary parking

Job summary

Galt House Hotel is looking for a Front Office Night Audit Agent in Louisville, Kentucky. This role involves counting and balancing cash, credit cards, and ensuring accuracy in guest accounts.

The ideal candidate will have a High School diploma or GED, with at least 2 years of customer service experience, preferably in hospitality. Responsibilities include handling guest inquiries and completing audit reports, ensuring exceptional service is provided at all times.

We offer a comprehensive benefits package including medical, dental, 401k, complimentary meals, and a welcoming workplace culture.

Qualifications

• 2 years of customer service experience, preferably in hospitality.
• Basic math skills for cash handling and reporting.
• Excellent oral and written communication skills.

Responsibilities

• Count and balance cash, credit cards, and guest accounts.
• Respond to guests' needs and complaints, ensuring high service standards.
• Complete various audit reports on the computer.

Skills

Customer service experience

Basic computer skills

Problem-solving

Professional telephone etiquette

Education

High School Diploma or GED

Job description

Galt House Hotel is looking for a Front Office Night Audit Agent in Louisville, Kentucky. This role involves counting and balancing cash, credit cards, and ensuring accuracy in guest accounts.

The ideal candidate will have a High School diploma or GED, with at least 2 years of customer service experience, preferably in hospitality. Responsibilities include handling guest inquiries and completing audit reports, ensuring exceptional service is provided at all times.

We offer a comprehensive benefits package including medical, dental, 401k, complimentary meals, and a welcoming workplace culture.