Guest Services Supervisor - Lead Front Desk & Training

Hotel Genevieve; Louisville (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Paid holidays

Earned wage access

Employee assistance program

Travel discounts

Job summary

Olympia Hospitality is seeking a Front Desk Supervisor to support the Guest Service Manager in running a smooth, guest‑centric operation at our Louisville property. You will help maximize guest satisfaction, oversee daily front desk duties, and mentor team members to ensure service standards are met.

Join a values‑driven team that prioritizes employee wellbeing, training, and a supportive work environment. This role offers growth opportunities and a collaborative culture in a hospitality‑focused

Qualifications

• Minimum 2 years of customer service experience.
• High school diploma or equivalent.
• Basic bookkeeping knowledge helpful.

Responsibilities

• Greet and assist guests at the front desk in a friendly, professional manner.
• Oversee check-in/check-out processes to ensure accuracy and efficiency.
• Assist in training and mentoring front desk staff and new hires.

Skills

Leadership

Customer Service

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a Front Desk Supervisor to support the Guest Service Manager in running a smooth, guest‑centric operation at our Louisville property. You will help maximize guest satisfaction, oversee daily front desk duties, and mentor team members to ensure service standards are met.

Join a values‑driven team that prioritizes employee wellbeing, training, and a supportive work environment. This role offers growth opportunities and a collaborative culture in a hospitality‑focused